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Frequently Asked Questions (FAQ)

How can I purchase a watch on your website?

First of all, you have to select the watch you would like to order from us. You can add it to the shopping cart either from the main category pages or from the product page itself, using the Add to cart button. You will be redirected to the Shopping cart, where you can enter your personal data, delivery details and payment options in order to checkout. We will contact you within 24 hours to confirm the order and let you know the shipping details.


What are the payment options?

Taking into account the high value of our watches products, we accept credit card and bank wire payments (former one preferred). Alternatively we also accept PayPal payments for an additional 3% transaction fee. Once you place an order, you will receive an invoice of your purchase with all information, including the exact delivery time, our bank coordinates and instructions for the payment. All products will be dispatched only after the payment has been completely cleared, which might take up to 1-3 working days.


Are there any additional costs?

All the displayed prices include VAT, custom taxes within the European Union. Shipping and handling costs are not included in the prices. We accept payments in both GBP or EUR, the conversion rates and prices are updated according to the international exchange indicators every day.


How much does the delivery cost?

The default shipping cost within the European Union is 36 GBP (49 Euro), but considering the changing values of the watches, the costs of insurance and transportation, the delivery costs are calculated and confirmed individually, depending on the product and destination. Please contact us for exact quotes.


How much time does the delivery of a watch take?

In the case of confirmed orders, the watches are dispatched within 1-2 working days by an express logistic partner (such as FedEx) and the packages are insured for the entire duration of the transportation. Shipping usually takes 1-3 days, please contact us with your destination city/country for exact delivery times.


How can I track my order?

From the moment you placed the order until the handing of the parcel we provide our clients with precise information concerning the stage of the transportation. We supply the unique tracking number of the shipment, with its help you can track and trace the route of your package here.


What is the catalogue price (list price, retail price, MRSP)?

The catalogue price (also called List Price or Manufacturer's Suggested Retail Price) is the official and public price of the watches and is indicated strictly by the manufacturer, what authorized representatives must keep. Due to the fact that we are not an official dealer of these luxury watch brands, we can offer you more advantageous prices than those above.


How can you offer lower prices than the ones in the catalogue?

The wathces what you can find in our online watch shop are mostly limited or sold out models which cannot be bought at the official representatives anymore. These are bought in considerable quantities by our exclusive network, reason how we can offer prices that are guaranteed to be below catalogue price.


Are the watches authentic?

All the luxury watches that we offer are guaranteed to be original and we can prove their authenticity and legal origins with official documents. The watches are brand new, they come with all the related documents and certificates, in their original box. We accept any official verification of authenticity and also offer a 30 days return period in case you are not fully satisfied with your purchase.


Can I return the watch what I ordered?

All our products can be returned within 30 days after receiving them, according to our Return Policy. All items must be returned in the very same condition as they were received (unworn), with all of their accessories, original box and papers. Please contact us for exact instructions prior to sending any item back.


Is my personal data protected?

Your personal information are stored on secured and encrypted servers and are used strictly to execute your orders. Our website uses highly secured encryption algorithms and https technology with SSL for the communication, which offers enhanced security for your personal data and transactions. Additionally, we will never send you unsolicited messages (SPAM) or share your information with third parties. Please read our Privacy Policy for more details.


How can I contact you?

In case you have questions, enquiries, suggestions or comments, or you just wish to get in contact with us, please use the contact form here. We guarantee you that all enquires will receive a response within 24 hours.